In late 1991, Dawson founded TheHopeLine - an off-air rescue line where more than 1.2 million one-on-one conversations have provided emotional and spiritual triage for students and young adults who were struggling with everything from addiction to despair. Since 2010, TheHopeLine's Hope Coaches have also handled more than 30,000 suicide interventions. In addition, Dawson and his team have built a Christian community of care, making tens of thousands of annual referrals to nearly 20 trusted partners.